Our refund policy is valid for 14 days. Unfortunately, if 14 days have passed since your order was delivered, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
We require a receipt or proof of purchase to complete your return.
We do not accept returns for refund or exchange, with the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
If you wish to cancel your order, you have 24 hours to do so. Please contact us at firstname.lastname@example.org or on our contact page if you wish to cancel your order. If 24 hours have passed, we will not be able to cancel your order as it would have already shipped.
Your refund for a cancelled order will take 2-5 business days depending on your payment method.
Refund/Order Return (if applicable):
To be eligible for a refund or exchange, you must first email us at email@example.com with photos of the damaged item within 14 days of receiving the products. Once we receive the damaged item, we will send you a replacement. If a replacement is not available, we will refund the full purchase price of your item.
Please contact us at firstname.lastname@example.org or on our contact page so we can send you our return address. Once the item has been inspected, we will refund your money within 2-5 business days. You may also choose to receive store credit if you wish, the choice is yours.
Late or Missing Refunds:
If you have not yet received your refund, first check your bank account.
Then contact your credit or debit card company, it may take some time for your refund to be officially posted.
Next, contact your bank. It often takes some time for a refund to post.
If you have done all of this and still have not received your refund, please contact us.
Lost or Stolen Packages:
Retiro Shop® is not responsible for lost or stolen packages confirmed for delivery to the address provided for an order. Upon request, Retiro Shop® will confirm delivery to the address provided, delivery date, tracking information, and shipping company information for the customer to verify.
Exchange (if applicable):
We will only replace defective or damaged items. Please contact us at email@example.com.
You are responsible for paying the shipping charges to return your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, it may take different amounts of time for the exchanged product to arrive at your home.
If you are shipping an item valued at more than $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please contact us at firstname.lastname@example.org if you have any questions.
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